Get your digital house in order.

Help with your passwords, new phone, photos, family plan, scam worries, and backups.

We sit down with you, in person or on video, and sort it out one thing at a time: the everyday things that nag at you, and the bad days you'd rather not think about.

Book a session →What we help with

Could you answer these today?

  1. Stolen phone

    Your phone is stolen on vacation.

    Could you get back into your email from a borrowed computer?

  2. A taken-over number

    Someone takes over your phone number.

    Did you know they can usually take over most of your other accounts with it?

  3. A familiar voice

    Scammers can copy a voice from a few seconds of video online, and families are getting those calls now.

    If it sounded like your son or daughter, what would you do?

  4. A month out of action

    You can't use your phone or computer for a month.

    Could someone you trust keep the bills paid and the emails answered?

  5. If you die

    If you died tomorrow, could your family get into your photos, your email, and your accounts?

  6. Twenty minutes to leave

    A fire is coming and you have twenty minutes to leave.

    Do you know what to grab, and would your photos survive if the house doesn't?

If any of these gave you pause, you're in the right place.

We can help with every one of them. And if you'd simply like someone who knows this stuff to sit beside you and sort out the small things, you're in the right place too.

See what we help with

What we help with.

These are the things we see people struggle with most. If one sounds familiar, that's okay. We'll help you through it.

Your first session always starts with your passwords. Your accounts, a way back in, and your family's first step usually follow, in that order. Fraud and scams, and your go bag for leaving home in a hurry, can come any time after your first session.

A house in order looks like this.

  1. Done: Passwords: one app, and only one to remember.
  2. Done: Accounts: harder for others to get into.
  3. Done: Lost phone: a way back in.
  4. Family: knows where to start.Next
  5. Fraud and scams: one rule, and your credit frozen.Next
  6. Go bag: packed, and by the door.Next

  • Takes Your first session

    Your password manager

    Remembering passwords, and resetting them all the time.

    One app remembers your passwords for you, so you only need to remember one. When a site wants a capital, a number, and a symbol, the app makes one up and fills it in. We start with your free Exposure Snapshot: a short report of the known company data leaks that included your email, as of the day we run it. Then we set the app up together, and finish with a plan for what's next.

    What's included
    Today
    You reuse a few passwords across many accounts, reset the ones you forget, and don't know where your email address has already turned up.
    By the end
    Your Exposure Snapshot, read together at the start. Then a password manager, an app that remembers your passwords for you: usually 1Password, which costs a few dollars a month, paid to 1Password, or Apple's free Passwords app. It goes on your phone, and on your computer if there's time. Your email is saved in it first, with a password of its own, and you know how to get back into the app if you lose your phone or forget your main password. If you already use one, we check it's set up well and move on. You leave with a short plan of what to do next, in order. We never see or keep your passwords.
    Done when
    You've signed in to your email by yourself, with the app filling in the password, and you know your next steps, in order.

  • Takes One session

    Your accounts, harder for others to get into

    An email says someone signed in to your account. Was it you?

    Your most important accounts ask for a second step after your password, usually a code from your phone. That's two-step sign-in. We turn it on for your email, your Apple or Google account, and your bank. We also clear out old devices and apps, and add a lock at your phone company.

    What's included
    Today
    Most of your accounts open with a password alone, and old phones and apps you've stopped using may still be signed in.
    By the end
    Two-step sign-in on your email, your Apple or Google account, and your bank, each with its backup codes saved: one-time codes you keep yourself, for any day your phone isn't with you. Old phones, computers, and apps you no longer use are removed from those accounts. Your phone company has a number lock or an account PIN on, which makes it much harder for someone else to move your number to a new phone. We never see or keep your codes or your PIN.
    Done when
    You've signed in once with the second step, and your backup codes are put away.

  • Takes One session

    A way back in

    Locked out of your email, because the code goes to a phone you don't have.

    You'll have a way back into your email and your Apple or Google account without your phone, and a stranger who picks your phone up will find it much harder to get into your accounts. You'll know how to set up a new phone from your backup, and you'll have walked through it all once, without the phone.

    What's included
    Today
    Your phone holds the sign-in codes for many of your accounts.
    By the end
    A written plan for getting back into your email and your Apple or Google account without your phone, kept somewhere you can reach. Your phone is set so a stranger who picks it up will find it much harder to get into your accounts, and you know how to set up a new phone from your backup. We never see or keep your passwords or codes.
    Done when
    You've walked through the plan once with your phone turned off.

  • Takes Usually several sessions

    Your family's first step

    Your family wouldn't know where to start.

    Who should get into what, and how: written down, kept somewhere safe that they can find, with the people you've chosen knowing their part. We cover legacy contacts, what your attorney and financial advisor need, where codes and papers live (from an envelope to a safe), and whether one person holds everything or nobody does.

    What's included
    Today
    They'd have to work out where to start.
    By the end
    The people you choose know their first step and where your important things are kept, and your attorney and financial advisor have what they need from you. You've named a person in Apple's or Google's legacy settings, so they can get your photos and files after your death; the written plan covers the time before that, says where codes and papers live, from an envelope to a safe, and whether one person holds everything or nobody does. We never see or keep your passwords or recovery codes. Where they're kept is your choice.
    Done when
    The plan is written down, and the people you chose know where it is.

  • Takes Usually two sessions

    Your fraud and scam plan

    Calls that sound real, and someone opening a card in your name.

    You learn the scams going around right now and how they work. Your family agrees on one rule for any call or message that asks for money or a code, and a check phrase for a caller who sounds like one of you. Then you freeze your credit, get an identity PIN from the IRS, and have your bank and card companies text or email you about charges. Family members are welcome to join.

    What's included
    Today
    A convincing call or message asking for money or a code would be hard to check in the moment, and anyone with your details could apply for a card in your name.
    By the end
    A rule your household follows: when a call, text, or email asks for money or a code, you hang up and call back on a number you already have. A check phrase only your family knows, for a call that sounds like one of you, and a short list of what to do in the first hour if something slips through. A credit freeze at Equifax, Experian, and TransUnion: it keeps new lenders from seeing your credit report until you lift it, which makes it much harder for anyone to open new credit in your name. It doesn't affect the cards and accounts you already have. It's free at all three, and you can lift it whenever you apply for credit yourself. An Identity Protection PIN from the IRS, a six-digit number that changes each year and makes it much harder for anyone else to file a tax return in your name. Anyone who can verify their identity with the IRS can get one. Your bank and card companies text or email you about charges over an amount you choose. We never see or keep your check phrase, your PINs, or your passwords.
    Done when
    Your family has agreed on a check phrase and practiced the call-back rule once, your credit is frozen at all three credit bureaus, and you've signed up for your IRS PIN.

  • Takes Usually two sessions

    Your go bag

    Leaving home in a hurry.

    What to buy, how to pack it, and where it lives. Where you'll meet, and how you'll reach each other if phones are down. Your photos and papers backed up away from the house, on a drive and in the cloud, and checked. We bring together what the fire and emergency agencies advise, so you don't have to.

    What's included
    Today
    Nothing is packed, and the papers, medicines, and chargers you'd need are in different places around the house.
    By the end
    A packed bag for each person and pet, by the door. You're signed up for your county's evacuation warnings, set to ring through when your phone is on silent. Your family knows where to meet and how to reach each other if phones are down. Copies of your key papers are kept away from home, your photos and files are backed up on a drive and in the cloud, and you've checked you can get them back. A video of your home's contents is saved for an insurance claim. If you choose a safe for papers that stay, you know what it can and can't protect. We never see or keep your papers, recovery codes, or security keys.
    Done when
    Each bag is packed, your copies and backups are kept away from home, and you've done one timed practice run to the car.

We can help with:

  • Apple
  • iCloud
  • Google
  • Gmail
  • Microsoft
  • Outlook
  • Amazon
  • Facebook
  • Instagram
  • WhatsApp
  • 1Password
  • Bitwarden
  • Verizon
  • AT&T
  • T-Mobile
  • Chase
  • Fidelity
  • Charles Schwab

What happens in your first session.

We started Safe as Houses to help people, and the people they trust, get back into the accounts that matter when something goes wrong. A session is that work at its simplest: one to one, on the phone, laptop, or tablet you use every day.

1

In person or on a video call

A first session is 90 minutes, in person in and around Marin County, San Francisco, and Park City, or on a video call from anywhere else, at the same price. Have your phone and your computer or tablet with you, charged.

2

Your Exposure Snapshot, first

We start with your free Exposure Snapshot: a short report of the known company data leaks that included your email, as of the day we run it. We go through what it means for your passwords, in plain words.

3

A password app, on your phone and computer

You choose one main password, the only one you'll need to remember, and set up a way back into the app. Then it goes on your phone, and on your computer if there's time. You make every change yourself while we guide you. We never see your passwords, and we will never ask you for one.

4

Your email, saved first

Most accounts send their reset links to your email, so it goes in first, with a new password of its own if it shares one with anything else.

5

Try it by yourself before you finish

You sign in to your email on your own, and let the app fill in the password, so it feels ordinary the next time.

6

A plan for what's next

What to do after your passwords, in order: usually your accounts, then a way back in without your phone. It's on your own page, and in your recap.

After the session.

The changes you made are yours, on your own devices and accounts. Two things help you carry on from there.

Your own page

What was done in the session, and what is left, in order, with a line on why each step matters. It opens from a private link, with no account or password to set up. Anyone with the link can open it, so please don't forward it.

A short recap

The summary we send by email after your session: what was done, what is left, and the link to book more help if you would like it.

Your session

3 of 6 done
Choose your one main password✓ Done
Set up your way back into the app✓ Done
Put the app on your phone✓ Done
Save your email's passwordNow
You make the change yourself
Try it on your phoneUp next
Your computer and your other accountsUp next
Your own page: each fix ticked as it is done, and what is left, in order.

Two ways to start.

A first session is $375 for 90 minutes, and more help after that is $250 an hour, only if you want it. If you would rather talk first, the 15-minute call is free.

Who you'll work with: 14 years building websites and apps used by millions, at eBay, Capital One, Expedia, and Electronic Arts.

A 15-minute call

Free

Tell us what is on your mind, and ask anything before you book a session. We will tell you honestly whether one would help.

Book a free call

A first session

$375for 90 minutes

In person or on a video call, and always about your passwords: a short look at your free Exposure Snapshot, then a password manager, an app that remembers your passwords for you. You set it up yourself, on your own phone, laptop, or tablet, while we guide you, and finish with a plan for what's next. Afterward, you have your own page with what is left, in order, and a short recap: the summary we send after your session.

Choose how you would like to meet. Each has its own hours.

After your first session
More help is $250 an hour, whenever you would like it. The link to book it comes with your recap.
For a session, you pay when you book
You book on Cal.com, the booking service we use, and Stripe, the payment service, processes the payment. Your booking email has the details, including the link if you meet on a video call. If you would like to keep going past your booked time, the first 15 minutes are included, and we invoice any more time afterward.
If your plans change
Cancel or move a session at least 24 hours before it starts, and you get a full refund or a new time. The full cancellation policy

Beyond a session.

When you want more than a session can reach, the work can go further. Ask us about any of these.

A longer plan made for you

Everything a session did not reach, in order, built around your answers and the accounts that matter most to you.

A guide for each step

A plain-language walkthrough for every step in your plan, written so you can carry on between sessions on your own.

A recovery playbook your family can follow

Step by step, for the day something happens to you: who acts, what they do, and where what they need is kept. It never contains your passwords or codes.

You hold the keys. Always.

We never see or keep your passwords, recovery codes, or seed phrases. We guide the work and you make every change, so the sensitive material stays with you, in systems you control.

Start with the accounts that matter most.

The first call is free and takes 15 minutes. We'll talk through where you stand and what would help most.

Book a session →